Compass Readout — Heritage Community Credit Union

Prepared by: Seiche Advisors
Date: July 24, 2026 (same day as Compass session)
Engagement: Compass (4-hour facilitated session)
Attendees: 8 executives · Pre-Compass Questionnaire 8/8 submitted
Distribution: Confidential — session participants and board liaison

Executive summary

Today's Compass session aligned Heritage Community Credit Union's full leadership team on AI reality, governance gaps, and a sequenced path forward. Aggregate questionnaire data confirms governance at Level 1 (no formal policy) while technology sits at Level 2–3 (vendor-embedded AI only). The team's consensus priorities: BSA/AML capacity, GenAI productivity under policy, and board education before any member-facing AI.

Recommended next step: Journey engagement (August–September 2026) to produce board-ready Strategy Package, AI policy, and two pilot specs.

Aggregate maturity (8 executives)

Dimension	Mode	Team consensus
Strategy	L2	Add AI to 2027 strategic plan (Q1)
Governance	L1	Critical path — policy before pilots
Technology	L2	Extend existing vendors before new RFPs
Culture	L2	Training needed; shadow AI use acknowledged

Session outcomes (in-room)

Executive Overview — 53-slide session facilitated in room (marketing deck — not a client deliverable); vendor landscape and regulatory window resonated with board director.
Monday five-day plan — ten actions drafted with owners; see Monday Morning Checklist (PDF within 24h).
Vendor shortlist — Verafin, Abrigo, Copilot prioritized for Journey pilot specs.
Journey authorization — CEO to request board approval at August 21 meeting.

Same-day actions agreed

Owner	Action	By
Patricia Chen, CEO	Schedule Journey scoping with Seiche	Aug 1
Linda Park, CLO	AI policy draft from Seiche template	Aug 15
James Wu, CIO	AI vendor inventory survey	Aug 15
Robert Ellis, CRO	Name AI governance lead	Aug 8
Diane Foster, BSA	SAR procedure update (deepfake terms)	Aug 8

Deliverables timeline

When	Artifact
Today	This Compass readout
Within 24h	Monday Morning Checklist, vendor scorecard, deck PDF, Journey scoping invite
Journey (if approved)	Strategy Package, policy, pilot specs, board one-pager

Compass fee credit: $5,000 applies toward Journey if engaged within 60 days (by September 22, 2026).

Full questionnaire heat map and facilitation brief available in the portal.